1. Why a Clear Refund Policy Matters
A transparent refund policy builds trust and boosts conversions. Research shows nearly 62% of consumers expect a 30-day return window, and a smooth return experience can increase customer retention by up to 92%.Tidio
2. Return Timeframes
- Standard Returns: Eligible items may be returned within 30 days of delivery for a full refund.Tidio
- Extended Option: We may offer store credit for returns accepted after 30 days, extending up to 60 days from delivery at our discretion.
3. Eligibility Criteria
To qualify for a refund or exchange:
- Items must be unused, in original condition, and in the original packaging with tags intact (e.g., “the item must be in the same condition that you received it”).Jumpseller
- Ineligible items include:
- Items marked as Final Sale or heavily discounted/clearance.
- Personal hygiene or perishable items.
- Custom-made or personalized products unless defective.
4. Refund, Exchange & Store Credit Options
Depending on your situation:
- Full Refund to the original payment method when criteria are met.
- Store Credit applicable for returns beyond 30 days or for sale items.
- Exchange available for same or alternate items, subject to availability.
5. How to Initiate a Return
- Contact us at support@grabzioshop.online or via our “Contact Us” form.
- Provide:
- Order number
- Item(s) for return
- Reason for return (e.g., defective, wrong item, change of mind)
- We will respond within 2 business days with a Return Authorization (RA) number and return instructions.
6. Shipping & Returns Handling
- Defective/Wrong Item? We cover return shipping.
- Other returns? Fairly standard that customers cover the return shipping.
- Ensure the item is securely packaged with the RA number clearly displayed; improper packaging may lead to partial refunds.
7. Restocking Charges
Returns that miss tags, packaging, or show signs of use may incur a restocking fee of up to 20%.Tidio
8. Processing Refunds & Credits
- Refunds: Issued within 5–10 business days of receipt and approval.Jumpseller
- Store Credit/Exchanges: Processed within 3–5 business days.
- You’ll receive email notifications when status changes occur.
9. Defective or Damaged Goods
If your order arrives damaged or defective:
- Contact us within 3 days of delivery.
- Include photos and order details.
Once verified, we’ll refund or send a replacement—at no cost to you.
10. Cancellations
- Pre-shipment: Full cancellation and refund if the order hasn’t shipped.
- Post-shipment: Use our standard returns process.
11. Digital Products
For digital goods (if offered):
- Refunds only provided for undelivered items or severe technical issues.
- No refunds once a download is accessed or link sent.
12. International Orders
- Return shipping is the customer’s responsibility, unless due to a GrabzioShop error.
- Customs and import fees are non-refundable.
13. Legal Rights & Compliance
In some jurisdictions (e.g., EU, UK), customers may have a legal right to return defective or misrepresented items—regardless of your policy.Tidio
We aim to comply with all relevant consumer protection laws.
14. Display & Accessibility of Policy
This policy is easily accessible from:
- Footer link
- Product pages
- Checkout page
- Order confirmation emails
These placements ensure customers see our return terms before purchase.